Industry / Company / Service

Healthcare / Health Insurer / Process Improvement

 

 

Need:

Improve the product development process to speed time to the market for new products in this highly regulated industry.

Approach:

Robert Johnson conducted an audit of this organization's product development process documenting the process, transaction volumes and cycle times to identify constraints and other opportunities for improvement.

Results:

Recommendations led to a 50% reduction in cycle times for getting new products to the market

Keys to Success: Clarifying everyone's understanding of the current process and its metrics followed by a set of recommendations built from the ground up to gain everyone's acceptance. This acceptance greatly reduce the implementation time.

Short Description:

This national provider of health insurance to small and medium businesses was hampered by a lengthy product development process which was hindering its growth rate. In order to improve the situation Robert Johnson conducted a complete product development process audit. This audit documented perceived problems, processes and metrics. This was done through a top down (starting with executive management) and bottom up interview process. Once all the details were gathered and analyzed the bottom up interview process provided a way to gain consensus on the issues and solutions. Once the final recommendations were ready for review with the top executives everyone was ready to implement the key suggestions. Within a very short period of time the company had reduce its cycle time for getting new product to the market by 50% and sales growth increased.